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NHI India

BPO

While many BPO vendors relocate clients' business processes as a simple cost-cutting measure, NHI combines near-shore process optimization with offshore outsourcing - helping clients leverage BPO to reduce costs while transforming their operations for sustainable benefit.

With our unique combination of outsourcing excellence and process improvement expertise, NHI works with clients to:

Reduce the total cost of operations by 30 to 60%
Optimize business processes to maximize performance
Accelerate implementation to quickly deliver measurable results
Minimize business disruption during migration

With NHI, clients access a full range of Business Process Outsourcing services - from assessments that help executives determine how BPO can generate value in their organization to full outsourcing that brings the optimal convergence of highest business performance and lowest operating costs. Our services include:

BPO Consult - Educates executives on the business benefit of BPO and uncovers how to strategically apply BPO at a particular client organization
Enterprise Assess - Helps companies create a roadmap to implement BPO, including establishing a target organizational model, candidate processes, and business case
Operations - Keeping their existing technology infrastructure, clients can leverage NHI's offshore resources as an extension of current operations
Full Service BPO - Clients can also use NHI's technology platform, processes, and resources to deliver services in fully encased service level based arrangements

BPO Benefits

By outsourcing their business processes to NHI, clients gain quantifiable savings coupled with revenue generation opportunities:

NHI solutions reduce our clients' total cost of operations by 30-60%
Working with NHI to optimize processes leads to better customer service and increased retention - providing higher margins and lower costs of sales
With NHI solutions, clients reduce costly mistakes and eliminate rework resulting in lower cost of operations, higher margins, and higher customer satisfaction
By focusing internal resources on their core business, clients can realize faster time-to-market on new products and services

BPO Advantages

Maximum cost advantages - delivers cost advantages gained from operational improvements coupled with offshore outsourcing. By optimizing processes - not just displacing them - clients transform their operations for sustainable value.
Optimal solution design - Clients get the best of both worlds. Our senior-level, domestically based management consultants ensure effective solution design, implementation, and realization of benefits. Our India-based professionals are trained in unscripted calling and complex data transaction processing.
World-class execution - To ensure maximum business performance for clients, we integrate outsourcing, process improvement, and technology improvement capabilities. We have proven project management expertise enabling the seamless transition of work offshore - on time and on budget.
Scalability and reduced risk - Clients can work with NHI to create pilots and/or short-term, interim, or long-term solutions, depending on their cost and risk objectives. In addition, we use local management to ensure swift response to issues, maintain continual alignment with changing business needs, and serve as a single point of contact with offshore resources.
Speed of implementation - With NHI, clients transition in weeks - not months. Our proven approach to project implementation, combined with our process expertise, enables us to move fast - minimizing disruption and ensuring that clients quickly realize measurable results

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